Senior Customer Success/Customer Success Executive – Affinity Partnerships

The Role

Working in the Affinity Partnerships team, the Customer Success Executive (CSE) will report to the Customer Success Manager. You will be responsible for building and nurturing strong relationships with our existing partners, optimising their performance, and ensuring long-term success with Seopa. Your role will contribute directly to the retention and growth of key accounts, driving measurable value and performance across product verticals.

This role offers significant opportunity to develop existing relationships, grow accounts further, and progress to managing larger, more strategic partnerships over time.

Key Responsibilities

• Relentlessly drive partner growth and retention by identifying untapped opportunities within existing accounts through proactive analysis and engagement strategies.
• Confidently negotiate commercial and contractual terms for new and add-on product lines to maximise mutual value.
• Serve as a trusted advisor and subject matter expert, articulating Seopa’s value proposition clearly to partners.
• Manage multiple partner accounts, maintaining effective working relationships with key contacts, and optimising revenue generation through digital marketing strategies and data-led insights.
• Monitor, optimise, and improve ongoing partner performance, ensuring seamless execution of partner campaigns and compliance with marketing guidelines.
• Provide accurate and timely reporting to partners and the Customer Success Manager, highlighting performance trends and growth opportunities.
• Collaborate closely with Business Development Managers to ensure smooth transitions from onboarding new partners to long-term account success.
• Partner with Product Management, Engineering, and Marketing teams to align on product rollouts, new opportunities, and customer expectations.
• Attend partner meetings, conferences, and exhibitions (primarily within the UK) to support relationship development and business growth.
• Contribute to wider business development and organisational goals, supporting cross-functional initiatives as required.

Personal Specification

The successful candidate will be:

• Determined, proactive, and eager to embrace new responsibilities.
• A confident and empathetic communicator, comfortable engaging with senior executives.
• A natural planner with excellent organisational skills and attention to detail.
• Resilient, adaptable, and motivated by achieving and exceeding targets in a competitive environment.

Academics

• Degree in a business or IT field, ideally with a 2:1 or equivalent, or relevant industry experience.
• 3 grades ‘B’ or above at A-Level are desirable but not essential.

Essential Criteria

• Minimum 3 years’ experience in a customer-facing account management role, ideally within technology, consulting, insurance/financial services, or utilities.
• Proven ability to manage and grow multiple B2B relationships profitably.
• Demonstrated success working in a target-driven environment.
• Excellent analytical and data interpretation skills.
• High proficiency in MS Office (particularly Excel)
• Superb written and verbal communication skills, both face-to-face and virtual.
• Proven ability to self-educate and adapt quickly to new information.

Desirable Criteria – experience in some of the following would be beneficial

• Experience in IT, e-commerce, fintech, or financial services.
• Knowledge of digital marketing strategies, including PPC, SEO, SEM, and AI-driven optimisation tools.
• Use of AI to automate and improve processes.
• Appreciation of web/software development.
• Experience of CRM systems (e.g., HubSpot) and Google Analytics.

Company Values

SMART – We are innovative and strategic. We find better ways to do things.
EFFICIENT – We maximise productivity and value for money. We minimise waste and duplication.
OPEN – We are one team – diverse, loyal and respectful. We welcome new ideas, challenge and change.
PASSIONATE – We are ambitious, positive and driven. We celebrate the success of our company and colleagues.
ACCOUNTABLE – We are responsible, trustworthy and dependable. We do what we say we will.

Remuneration – Seopa offers a competitive salary and comprehensive benefits package, including:

• Performance Based Bonus
• Private medical insurance
• Life assurance
• Pension with annual pension clinic for employees
• Health cashback plan
• Hybrid working arrangements
• Annual travel card loan
• Additional service-related holidays and option to buy more
• Cycle-to-work scheme
• Full access to online learning system
• Wide-ranging discount reward schemes

About Seopa

This is an excellent time to join our multi-award-winning company as we continue to evolve and innovate across the business and grow in new markets. The right candidate will join a dynamic, friendly, and inclusive environment, working with talented, passionate colleagues and enjoying flexible hybrid working.

Founded in 2003 with offices in Belfast (HQ) and Timisoara, Seopa is a leader in creating and hosting insurance, finance, and utility price comparison engines. Alongside operating our own consumer brands (Quotezone.co.uk and CompareNI.com), we enable over 400 partners to increase revenues and deliver greater value to millions of customers annually.

Our success has been recognised with six consecutive Deloitte Technology Fast 50 awards, a Deloitte EMEA Technology Fast 500 award, several Deloitte Best Managed Companies awards (2017–2019), three Gold Standard Best Managed Companies awards (2020–2022), and Platinum Best Managed Companies award 2023-2025.